Saturday 2 June 2018

SDL Tridion with IBM Watson Assistant

Well, in the past I've learned and worked on many CMS systems but got engaged with SDL Tridion and one thing I noticed that they all have all the common features available e;g. Targeting, Personalization, Experience manager (InLine Editing), Analytics, Content Management etc.

"It's time to make your CMS more intelligent."

 I would like to share my knowledge and findings on how we can use Artificial Intelligence and Machine Learning technique in SDL Tridion in the form of a ChatBot Assistant with the help of IBM Watson Assistant service. I've trained this BOT to help CMS user and answer most commonly and frequently asked questions.

Especially for non-technical users "Content Author" with their most frequently asked questions.  I trained this BOT to answer based on DXA implementation and on most common scenarios "it's still learning", but if you want you can educate it according to your CMS implementation.

  • "Who can give me access on CMS or any specific Publication "
  • "Where, I should create content as per the blueprint hierarchy"   
  • "Where I should create Templates"
  • "Where I should create schema"

To know more about IBM Watson Assistant please refer my blogs.


Today we are going to integrate IBM Waston Assistant sample ChatBot in SDL Tridion and for that, I have created an Alchemy Plugin. It as pretty simple and StraightForward. You can always extend the functionality, not limited to ChatBot only you will come to know once you start exploring it.

If you are new to Alchemy please visit us at WebStore and Alchemy4Tridion

Install Alchemy Plugin

Conversation between user and Watson

Happy coding and keep sharing !!!

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